Self-Exclusion

Self-exclusion is a tool to help you control your gambling. If you wish to restrict your access to your Mostbet account, self-exclusion allows you to prevent yourself from wagering for a period you choose. This page explains how self-exclusion works, how to activate it, and the support available to you.

Self-exclusion is a permanent or temporary ban you place on your own account. When active, you cannot log in, place bets, make deposits, or receive promotional communications from Mostbet. Self-exclusion differs from a cool-off period: a cool-off is a short break (24 hours to 7 days) that you can cancel at any time. Self-exclusion is a commitment that cannot be reversed before your chosen period ends, regardless of circumstances.

When you activate self-exclusion, you must choose a duration for which your account will remain locked:

You can activate self-exclusion through your account settings or by contacting our support team.

Follow these steps to activate self-exclusion:

Contact our support team via email at [email protected], live chat, Telegram, or phone—available 24/7 in English, Nepali, and Hindi. Provide your account details and preferred exclusion period, and we will activate self-exclusion immediately.

Once self-exclusion is activated: You cannot log in or access betting, casino, or gaming features. You cannot make deposits or withdraw funds. Mostbet will not send promotional materials or bonus offers. Any open bets will be automatically closed, and unsettled stakes will be returned to your account balance.

Any funds in your account at the time of self-exclusion activation will be paid out within 7 business days to your verified payment method. You are not required to keep funds in your account during exclusion. If you need to add a withdrawal method, our support team can assist you.

Self-exclusion cannot be cancelled or suspended before your chosen period ends. This is a key safety feature and regulatory requirement. No exceptions are made. After your period expires, your account automatically reactivates. You may extend your self-exclusion at any time by contacting support or activating a new period.

Mostbet's self-exclusion applies only to mostbet-in-nepal.com. To exclude yourself from multiple operators, register with national or international registries:

Multi-operator registration provides additional protection across multiple licensed operators in parallel with Mostbet's self-exclusion.

In addition to account-based self-exclusion, you may use third-party blocking software to restrict access to gambling websites on your devices:

If you are struggling with gambling, support is available. Our team is available 24/7 via live chat, email at [email protected], Telegram, or phone in English, Nepali, or Hindi. You can check your exclusion status and reactivation date by completing your mostbet nepal login on the standard login page. Organizations including the National Council on Problem Gambling provide additional confidential support.

Answers to common questions about self-exclusion.

No. Self-exclusion is a technical and policy restriction on your account. You cannot log in using alternative or shared accounts. Attempting to circumvent self-exclusion is prohibited and may result in forfeiture of funds or account termination.

After your exclusion period expires, your account automatically reactivates. You will receive email notification. You are under no obligation to log in or place bets. If you wish to remain excluded, you may activate a new self-exclusion period.

Yes. You can activate a new exclusion period beginning when your current period ends, or request an earlier extension by contacting support before your period expires.

Contact support immediately at [email protected] if you suspect unauthorized account access or minor involvement. Mostbet has strict age and identity verification. Provide details, and our compliance team will investigate and take immediate action.